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Privacy Policy
This Privacy Policy explains how Capospin Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information.
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About this Privacy Policy
Capospin Casino respects the privacy of players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, customer support interactions and related online activity. It is intended for players in Australia and should be read together with the website’s other applicable terms and policies.
On this page
Personal information means information that identifies a person or could reasonably be used to identify them. The information handled by a casino website can vary depending on how a player uses the services. For example, more information may be needed when opening an account, completing verification, making a deposit or withdrawal, contacting support, or taking part in account security checks.
By using the website, a player acknowledges that information may be handled for the purposes described in this policy. Where consent is required, consent may be requested through the website or through a particular service. A player may withdraw consent to marketing at any time, although withdrawing consent does not necessarily affect processing that is required to provide account services, meet legal obligations, prevent fraud or protect the security of the website.
Keeping information accurate
Players should provide information that is accurate, complete and current. Information may need to be updated if personal circumstances change. Accurate information helps with account administration, identity checks, payment processing, customer support and the protection of player accounts.
Information we may collect and why
The types of information handled will depend on the player’s interaction with Capospin Casino. Information may be collected directly from a player, generated through use of the website, or provided by service providers involved in payment, verification, security or technical support.
- Account details, such as a player’s name, date of birth, contact details, username, account preferences and information used to manage access to the account.
- Identity and verification documents, which may include documents or information needed to confirm identity, eligibility, account ownership or other details required for security and compliance checks.
- Payment and transaction records, including deposits, withdrawals, gaming activity, payment method information, transaction history and records of account balances or adjustments.
- Communications and support information, including messages, requests, feedback, complaints and details provided when a player contacts customer support.
- Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and details about how the website is used.
- Cookie and similar technology data, including information about visits, pages viewed, preferences, sessions and interactions with website features.
- Security and risk information, including information used to identify unusual activity, account misuse, payment concerns, suspected fraud or attempts to bypass website controls.
How information is used
Information may be used to create, operate and maintain a player account; provide casino and website services; process deposits and withdrawals; record transactions; respond to questions; and provide customer support. It may also be used to personalise basic website settings, remember preferences and improve the performance, usability and reliability of the website.
Verification information may be used to confirm a player’s identity and protect the account from unauthorised access. Account, device, payment and transaction information may be reviewed for anti-fraud, anti-money-laundering, security and responsible operation purposes. These checks can help detect suspicious behaviour, payment misuse, duplicate or compromised accounts, and other activity that could affect players or the website.
Information may also be used to meet legal and regulatory obligations that apply to online gambling services, maintain business and financial records, resolve disputes, enforce website terms, investigate incidents and protect the rights, property and safety of players and the website. Where permitted, information may be used to send service messages or marketing communications in line with a player’s preferences and any consent requirements.
Sharing, security and retention
Personal information is handled only for appropriate purposes connected with providing, securing and improving the website and its services. Information may be shared with carefully selected service providers where this is needed for account administration, identity verification, payment processing, technical hosting, customer support, security monitoring, fraud prevention, analytics or communication delivery.
Service providers may process information on behalf of the website and are expected to handle it in a manner consistent with their role and applicable privacy requirements. Information may also be disclosed where necessary to comply with a lawful request, legal obligation, court process, investigation or other valid requirement. It may be disclosed to professional advisers or parties involved in protecting the website’s legal rights, preventing misuse or managing a business change, where appropriate.
Protecting personal information
Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.
No online service can guarantee that information will be completely secure in every situation. Players should protect their account credentials, avoid sharing passwords, use secure devices and notify support promptly if they suspect unauthorised access or unusual activity. The website may ask for information to confirm account ownership before responding to a request or making an account change.
How long information is kept
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This can include identity, payment, transaction, security and compliance records.
When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not automatically result in the immediate deletion of every record, particularly where retention is necessary for legal, fraud prevention, financial or dispute-related reasons.
Your privacy choices and cookies
Exercising your data rights
Players may contact support@capospincasino.online to ask about their personal information or exercise available privacy rights. Requests should clearly explain what is being requested and include enough information to help locate the relevant account. For security, additional information may be requested to verify the identity of the person making the request.
- Access personal information held about you and receive an explanation of how it is being used.
- Request correction of information that is inaccurate, incomplete or out of date.
- Request deletion of personal information where it is no longer needed or where deletion is otherwise available under applicable requirements.
- Withdraw consent to marketing communications and change marketing preferences. Service, security and account-related messages may still be sent where they are necessary.
- Ask questions about how information is collected, used, shared or retained.
Some requests may be limited or refused where information must be retained by law, where responding could affect fraud prevention or security, where another person’s privacy would be affected, or where another valid exception applies. If a request cannot be completed in full, the reason will be explained where permitted. Requests will be considered within a reasonable timeframe and in line with applicable privacy requirements.
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, improve performance, understand website usage and help protect the website from suspicious activity. Some cookies may be necessary for the website to operate, while others may support analytics, personalisation or marketing.
Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be deleted, blocked or limited, and may provide notifications when a cookie is being used. Disabling some cookies may affect account functions, preferences or the availability of particular website features.
Changes to this policy
This Privacy Policy may be updated when website services, technology, legal requirements or privacy practices change. The latest version will apply from the date it is published on the website. Players should review this page from time to time to stay informed about how personal information is handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirements that apply.
If you have a privacy question, want to access or correct your information, request deletion, or withdraw consent to marketing, contact support@capospincasino.online.
